Before we started this project, London Road, a main thoroughfare in and out of Bath was blighted by heavy traffic and vacant commercial premises. We were appointed by Bath and North East Somerset to undertake a community led project to improve the external environment for local residents and business. By means of stakeholder workshops and use of models which encouraged participants to contribute their ideas in a variety of ways, a proposal to reclaim the street was developed and we produced a concept design which formed the basis for extensive traffic calming measures and public realm improvements. The final, constructed design was completed by others. The project has resulted in a more accessible environment, complete with trees, planters and improved pavement finishes that together create a higher quality gateway to the city.